Digital transformation of carrier operations

Accelerating the digital economy with advanced data centres

Adding momentum through enhanced computing and networking capabilities.

Accelerating digital transformation of carrier operations to enable business success

Digital transformation of operations at telecommunications carriers is essential to an increasingly connected and intelligent future. The Operations Transformation Forum 2022 (OTF 2022) will explore topics related to accelerating the digital transformation of carriers to enable business success.

Transforming the telco for an age of autonomous operations

To offer customised products and services that meet customer use cases and deliver the revenue needed to thrive in the era of 5G, carriers must embrace automation and new business models.

Accelerating the digital economy with advanced data centres

Adding momentum through enhanced computing and networking capabilities.

Accelerating digital transformation of carrier operations to enable business success

Transforming the telco for an age of autonomous operations

To offer customised products and services that meet customer use cases and deliver the revenue needed to thrive in the era of 5G, carriers must embrace automation and new business models.

Accelerating the digital economy with advanced data centres

Adding momentum through enhanced computing and networking capabilities.

In 2020, the world created a collective 64.2 zettabytes of data—by 2025, that number is expected to triple to more than 180 zettabytes.
Data centres are central to global business today, as evidenced by their proliferation in the world’s biggest urban centres.
Data centres currently account for 3% of global electricity consumption and that share is expected to rise to 4% by 2030.

Accelerating digital transformation of carrier operations to enable business success

Digital transformation of carrier operations

The threat to business continuity posed by the covid-19 crisis, along with new technologies like 5G and the cloud, has given fresh urgency to the push towards automation and digitalisation. However, the ongoing transformation occurring at telecommunications carriers rarely comes under the media’s spotlight. Perhaps it is the very ubiquity of the services carriers provide that lets many take them for granted, yet for dreams of an ever more connected future to become a reality, their continued transformation is essential.

With 5G connectivity and customer-driven disruption on the horizon, telcos can make a case for themselves as foundational value creators.
Any digital transformation effort has to engage each of these domains to ensure the impact is felt throughout the company, not just in siloed departments. This multi-pronged approach leads to more efficiencies and innovations.

Transforming the telco for an age of autonomous operations

Digital transformation of carrier operations

As they embrace digitalisation, telcos run the risk of “being dragged along by transformation”, and particularly by the realisation that selling connectivity using existing business models will not deliver enough revenue. But when embarking on transformation, “you need to think about the destination an awful lot before you start the journey,” says Martin Creaner, a former chief executive of TM Forum.

Experts have spoken of 5G2B—the offering of 5G services to business—as a way for carriers to find the revenue they need to thrive in the 5G era.
Network slicing to create such customised services is among the most touted capabilities of 5G.
Process automation is a crucial next step in the sector’s development, but it is just one of ten journeys or challenges that telcos must face “to fully deal with digital transformation”.

In a rapidly transforming digital market, Indonesia’s XL Axiata is revolutionising telecommunications

Indonesia is the world’s largest archipelago and, with a population of 270 million people and a median age of under 30 years, a young and digitally connected country. Social and mobile usage is a key element in everything from business and education through to leisure and entertainment. Indonesia’s digital transformation can deliver significant economic and social opportunities, but the country’s geography presents a challenge. While there are thousands of islands in the archipelago, most of the population is concentrated on only five of those islands, with many people living in remote and inaccessible places. It is very challenging to provide infrastructure in those far-flung rural areas.

Digital transformation is at the heart of the Indonesian government’s strategy for the country’s economic development and growth.
There is a huge demand for fast, reliable connectivity and access to content. With analytics, we can offer people the right offer at the right time to enable them to achieve their goals.
Analytics plays a big role in our investment management. Telco is a very investment-hungry industry. Analytics is useful for us to have a higher ROI because it helps us to put investment in the right place at the right time
Internet access is no longer a luxury—it is a critical utility.